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Online Business
Online Business
Software 2005 The Software 2005 conference is now a wrap. This conference, presented by M.R. Rangaswami and The Sandhill Group, is now an annual event and attendance increased 35% this year over 2004. By Jim Mackay Dictators and Their Effect on the Workforce In the past 20 years there has been a massive shift in corporate leadership. Accountability for leadership and what really goes on in an organization has been pushed down and distributed throughout the organization. By Michele Webb What is Your Leadership Style? There are countless numbers and types of leadership styles in organizations today. Unfortunately, many leaders today are ineffective because they are not motivators or because they have a warped idea about their role and purpose. By Michele Webb Communicating When A Crisis Strikes How would you handle communication if your business or practice got into a crisis situation? By Robert F. Abbott Two critical success factors in an ITIL Implementation Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.•The first factor i is to have dedicated, trained and committed process owners. By Arno Esterhuizen Mission and Vision Statements - Foundational to Successful Change Successful leaders and organizations are vision driven rather than problem driven. Some management tools fail to affect any change; but here is one that will, if properly implemented. By Don Midgett Be Proactive - Covey Habit #1 -part a The first Covey Habit is to "be proactive". By Steve Wright Getting the most from appraisals - from both sides Does your organisation have one of those annual ‘occasions’ that few look forward to: the annual appraisal or performance review? How do you look forward to it? I wonder how people talk about it before and after? By Graham Yemm Coaching can get the boss in shape Who tells the boss that they can improve their management or leadership? How do they look at themselves objectively and identify what areas they can improve and the benefits of doing so? By Graham Yemm Is Your Workplace Suffering from Contagious Stress? We wonder how many of you might recognise this scenario? Although it happened with a male manager, it could apply to men or women. The manager we worked with had been promoted to a more senior role and was experiencing demands from all sides. By Graham Yemm Tips For Maintaining Client Relationships You may reprint or publish this article free of charge as long as the bylines are included. By Erich Heintz The Cost of Stress – the Need to Monitor and Manage the Risks! How much attention is paid to one of the biggest underlying risk factors within an organisation – the effects of stress? Not only are there a lot of potential risks arising from the spread of stress within an organisation, it costs them a great deal of money!! By Graham Yemm Presentation Paranoia “The human brain starts working the moment you are born and never stops until you stand up to speak in public.” (Sir George Jessel) By Graham Yemm Who do you talk to? Many of you reading this will be running businesses, or parts of, whether they are your own or not. This means that you have many things to deal with on a day to day basis plus trying to do the long-term thinking needed to lead and run the business. By Graham Yemm Ukraine: a Prospective Player on the World Software Outsourcing Market The destruction of the Soviet Union about 15 years ago, made a huge country with a great level of IT science divided into small bricks. Nowadays, despite Russia's expansion into the world software development market, Ukraine keeps playing an important role here too. By Alex Polonski What is the purpose of Corporate gifts? Corporate gift giving is a form of marketing, branding, customer service, and employee recognition that is time honored and can certainly help to create loyalty. By Meredith Gossland Employee Appreciation at it's Best For that special client or that special secretary, a corporate gift basket is a great way to make someone feel important. By Bob Bassett How a Computer Consulting Business Can Help Your Company How a Computer Consulting Business Can Help Your Company By Joshua Feinberg Communicating Across Time Horizons There was a time in my life when I sold life insurance. Well, to be frank, I tried to sell life insurance. With little success. By Robert F. Abbott Essence of Team Work Essence of Team work What is Teamwork? By Lieutenany Colonel Anil Kumar Nigam Does MBWA (Management By Wandering Around) Still Work? Tom Peters, alumnus of the management consulting firm of McKinsey & Company and one of today's best known and highest paid management gurus, first came to prominence in 1982 as he "knocked our socks off" with his eye-opening best-seller In Search of Excellence. By Harry K. Jones "Employer of Choice" - Just Another Buzzword? There's a certain point in your business life where buzzwords become a nonentity. You've heard them all a million times. They soon mean nothing and actually become an annoyance. The list is endless ... By Harry K. Jones Customer Service - Everyone You Meet is Fighting a Hard Battle Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures.. By Meredith Gossland How to Select a Training Consultant In times of rapid change, both small and large businesses today are increasingly viewing training as an investment, not a cost. If your business uses outside training consultants, you will want to maximize your return on this training investment. By Jeffrey W. Drake, Ph.D. Providing a Target Yields Better Results Did you ever wonder why employees don’t always get their best possible results for job performance? While there are many possible reasons, one that is simple to resolve is to start off with clear expectations for the job. By Kathleen J. Wheelihan The Crisis Of Modernity THE CRISIS OF MODERNITY By Len McNally The Magic And Mystery Of Teams Discover The Coach Within You By Len McNally Discover The Coach Within You Discover The Coach Within You By Len McNally IF YOU WANT TO BE A BETTER LEADER – OIL YOURSELF IF YOU WANT TO BE A BETTER LEADER – OIL YOURSELF By Bob Garner Ten Ways To Improve Your Customer Service 1. Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if theywant to be updated by e-mail when you make changes toyour Web site. After every sale, follow-up with thecustomer to see if they are satisfied with their purchase. By Dan Brown Getting to Consensus The need to get people in an organization to pull together comes out often in discussions about communication. By Robert F. Abbott Pitching to Employees The senior flight attendant on the WestJet flight was starting the routine safety talk: the bit about flotation vests and emergency exits that we ignore at the beginning of every flight. By Robert F. Abbott Your Ultimate Leadership Feedback Loop: Their Leadership PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. By Brent Filson Unexpected Wisdom If you have ever traveled across country by train, you know that meals are served with community seating. That means you can meet new people with every meal. By Steve Kaye How to Deal With Salespeople If you are an executive, you may sometimes feel like a open jelly sandwich at a picnic. Every crazy critter in the world wants to bite into your budget. Here's how to protect your time and preserve your sanity. By Steve Kaye Come Home Rich - How to Get the Most out of Your Next Conference Success in your career depends upon how well you manage your professional development. A prime source of this development comes from being a member of a professional association that relates to your career. By Steve Kaye How to Save Money on Training 1) Use a live instructor. Adults learn best by doing, practicing, and experiencing. Effective instructors customize their programs to meet people’s needs, provide counsel on individual challenges, and respond to questions. Videos, CDs, and E-learning are seldom effective for primary learning. By Steve Kaye What You Don't Want to Know About Bad Meetings Bad meetings are a cultural malady that senior executives pass on to new employees. By Steve Kaye 10 Attributes of Effective Meetings Here are ten fundamental concepts that characterize an effective meeting. By Steve Kaye In Leadership, Dreams Are The Stuff That Great Results Are Made Of PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. By Brent Filson Turnaround or Terminate? How to Deal with "Problem" Do you struggle with a "problem" employee? If so, join thecrowd! Many of my coaching clients - businesses owners ormanagers - tear their hair out over one or more toxicemployees. In our business environment, we tend to recreatethe dynamics of the family we grew up, so no wonder problemsdevelop. By Anne Alexander TRANSITION TO LEADERSHIP TRAINING Introduction: “Why the need for a transition” Human beings generally thrive on personal achievements. True leaders, on the other hand, thrive on the achievements of their team members. Highly effective leaders guide, assist, and coach team members rather than do the work themselves. By CMOE Development Team Make The Elephant Jump -- Leading With A Kind Heart PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. By Brent Filson Improve Profitable "ROE" with Retention "R.O.E.: Return On Employee --A measure of corporate business performance as determined by the gross revenue achieved per staff employee." By Phil McCutchen Keys To Negotiating Well Whether it's buying a car, asking for a pay rise, saying 'no' to a friend or renting an apartment - at some stage in our lives we all are going to need to know how to negotiate. By Kim Beardsmore 5 surefire ways to bring your business objectives full circle with technology All small to mid-sized company owners want to know where their dollar is being spent when it comes to computer technology in their organization. The challenge is for them to get the information they need to make the right purchasing decisions. By Anthony Licate What I would include in a Coaching Book A coach is an essential figure in providing direction and leadership to his/her team. In sports, coaches are sometimes evaluated on the number of wins they can produce. In a business setting, coaches are evaluated on how efficient they are in providing a healthy work environment for employees. By Stephanie Tuia
To Blink or not to Blink? Malcolm Gladwell, author of Tipping Point, has gone to the Best Seller list once more with his new book Blink. By Bob Cannon Blueprint for Leadership - How to Be a Better Leader If you were to build a house, you would begin with a blueprint. This blueprint proves useful because it contains more than directions on how to build a house. It also describes the finished house. By Steve Kaye How Leaders Create Trust People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. While we do most of these things, missing even one of them can ruin it all. By Steve Kaye
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